Refund Policy

Terms & Conditions

How to Return an Item?

Your item must be in its unused condition to be returned, unless there is a manufacturer defect. You must return the item within 5 days of your purchase i.e. when you received the order.

  • Please email support@famstoreonline.com to request a refund and we will assign you a tracking number.
  • Mail your returned item to:
    • Mailing Address
    • FAMStoreonline by M/s ALM Services
    • Returns Department Tracking
    • ALM House No. 1356, Street No. 37, Sector G 11/2, Islamabad, Pakistan. 44000
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment:

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Check/Money Order
  • Direct Bank Transfer (Meezan Bank Account)
  • Money Transfer through Microfinance Bank
  • Omni (United Bank Limited)
  • Upaisa (Ufone Account)
  • Easypasia (Telenor Account)

Cash On Delivery

Cash On Delivery service is available through LCS (Leopard Courier Service) A/C: 51264

 Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Check/Money Order

  • FAMStoreonline by M/s ALM Services
  • Returns Department Tracking Number???
  • ALM House No. 1356,
  • Street No. 37, Sector G 11/2, Islamabad, Pakistan. 44000

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 5pm.

Carriers

We use the following carriers to deliver our orders:

  • LCS Leopard Courier Services (For Pakistan Only)
  • TCS
  • DHL

 Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.